Terms & Conditions

This Policy is projected for all personal information and sensitive personal data or information that is given by you or obtained by us from any person who visits or uses or accesses the website ("User"). We reserve the right to modify or review the details of this policy without prior notice and the revised policy will be in effect from the day of uploading, therefore users are requested to periodically visit the website and review the policy.

a)The term 'us' or 'we' refer to the owners of the website “Medideal” (www.medideal.co.uk). The term “You” refers to buyer or user of the website.
b) Content on this page of the website is for general information only. It is subject to change without prior notice.
c) By surfing this website you are confirming that you are over 18 years of age.
d) We are not healthcare professional so please seek advice from healthcare professional before you buy any of the items listed on our website.
e) To buy any item from this website you must accept our terms and conditions including our privacy policy. If you don't want to accept our terms & conditions, you will not be able to place the order.
f) By agreeing to these terms of service, you represent that you are at least the age of 18, and you have given us your consent to allow any of your minor dependents to use this website.
g) For more information connect with us at “sales@medideal.co.uk” or call us on 020 8473 4452.
h) We are based at: Microtech Technology Ltd, 4 Coronet Mansions, Ealing Road, Wembley, HA0 4AZ.
i) Our VAT no is GB289709832
j) Please check with your network provider before calling us for the charges information.
k) Our website is available only in English.
l) A breach or violation of any of the terms will result in an immediate termination of your order.
m) We reserve the right to refuse service to anyone for any reason at any time.

• Rule 1

  A user may be required to give away some personal information, including sensitive personal information while browsing through the website or for availing services at the website.

• Rule 2

  Personal information disclosed to us by a user will be used for one or more of the following purposes: (a) to maintain their account; (b) for the use of third party to process their order.nbsp;

• Rule 3

  When a user visits our website, one or more cookies shall be sent to their computer or any device used by them to visit our websites. Cookies are used upscale the quality of the services provided by us, including for keeping user preferences.

Order Process

You can place order through our website ,it is simple to order (Choose the product-->add into a cart--> process the payment-->Confirmation email sent straightaway)
All orders are subject to availability. We advise you to review your order before finalising it. We have over 7000 products available and most of the orders are shipped either on the same day or within 2 working days from the order date. However, if the item you have ordered is not in stock, we will inform you of any potential delay.

Payment Process

We use “Paypal” to process your payment. Your card details are secured with Paypal, we do not store them anywhere on our database.

Prices/VAT

All prices on our website are appeared on the basis of "invitation to treat." We have right to cancel any order if the price displayed on our website is less than the actual price of that particular product. However, we will keep you posted in any such scenario.

All prices displayed on our website are excluding VAT. VAT is calculated once you have placed your order and you can see in Cart section of website. VAT on delivery will also be calculated while you are processing your order at Cart section.

Price may fluctuate, depending upon suppliers. If we are not aware of any potential price change, we reserve the rights to either ask you to make extra payment or cancel the order. However, we will keep you posted in any such scenario.

If you are exempted from VAT, please fill the relevant forms and we will take care of the other necessities at our end.

Delivery

We will charge you £3 (Ex. VAT) for delivery of small items and £10 (Ex. VAT) for large items. We use Royal Mail, DPD and DHL for the delivery of our orders. Most of the time the order gets delivered on scheduled date; however, if you are not available for collection of the delivery, the driver will leave a calling card for you to call Delivery Company.

Northern Ireland- £9.50 Box rate up to 30kg

Republic of Ireland- £11 Box rate up to 30kg

SScottish Islands- £12.05 up to 10kg and £1.02 per additional kg's

Scottish Highlands- £13.45 up to 10kg and 0.84p per additional kg's

CChannel Isles- £16.05 up to 10kg and 0.89p per additional kg's

Isle of man-£13.50 up to 10kg and £1.06 per additional kg's

Isle of Wight- £10.23 up to 10kg and 0.84p per additional kg's

Scilly Isles- £15.22 up to 10kg and £1.06 per additional kg's

Please check the product for any damages before signing the delivery as you/we can't claim the damages from the carrier company once you accepted damage package.

UK & Offshore Notes

Standard Liability - £12.00 per kilo up to £1000 per consignment,
Premium services (By 12, by 10:30 and Saturday) include £10.00 per consignment,
Express-pak 1 £20.00
By 12 - available to Belfast and St Hillier only
Next Day - Only available to Channel Islands & Northern Ireland
Scottish Islands – 2 to 5 days delivery
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
DPD Pickup - Standard Liability - £12.00 per kilo up to £1,000 per consignment
Ship to Shop - Next Day service only
Return to Shop – 1 to 2 days service
Available to mainland UK only, including Scottish Highlands
Dimensions: 60cm x 60cm x 60cm OR no two sides to exceed 1.2m collectively
Maximum Weight: 20kg

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION-Description and Images

We copy the description of our products from our supplier/manufacturer website. If the supplier/manufacturer alters any information, we try our best to update that information on our website. However, we accept no liability if the latest information is not displayed on our website while you process the order.

The content of this website may be not accurate; we encourage you not to solely depend on this website for information before placing your order. If you choose to trust the information displayed on our website, that will be on your risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Images on website are just for illustration purpose. Your ordered product may look different from the image displayed on our website.

The images on our website are for illustration purpose only, mainly provided by manufacturer/suppliers or obtained from other source. The image may differ from what the original product looks like. We request you to contact us before ordering, if you have any doubts about the product you need.

Cancellation of Order

If you want to cancel the order, you must write to us either by email or by a letter. We will not accept any cancellation of order by phone call.

Return

In accordance with the Consumer Contract Regulations, as a customer you have a cancellation/cooling-off period.

This starts the moment you place the order and ends 14 days from the day you receive the goods (certain products are exempt from this and are listed below).

Some of the products displayed on our website are ordered specially through our suppliers/manufacturers. We will not accept any return on such products.

We are not the manufacture of the item, rather we are just sellers. We will not accept return of any item which is used or opened from its original packaging. If we receive any such item on return, we will send it back to you and the return will be declined.

We cannot accept the return of the items which are of sanitary nature, such as needles, syringes etc.

We may sometime order an item especially for you, from our suppliers. If you return such item to us, we will charge you re-stocking charge which we may have to pay to our supplier.

Refund

We will refund the amount once we have received the item as instructed in our terms. (The item should be in its original packaging and shouldn't be opened)

Please give us 3 to 10 days to process the refund.

Customers will have to bear the cost of shipping/returning the item. We will only issue refund of the original price of the product which was displayed at the time of ordering.

If the returned item went back to its free delivery threshold, we will again have to charge you for the shipping amount.

When returning orders to us, the following applies: Goods must be returned as sold i.e. in the original packaging and in resalable condition.

Warrenty

As mentioned earlier, we are not the manufacturers of any item. In case if you wish to claim manufacturers’ warranty, we will liaise you with the manufactures. You will be able to communicate directly with them.

Force Majeure

We will not be liable to the customer for any failure or delay in delivery of goods, if it is due to any event beyond our reasonable control.

Applicable Laws

These terms and conditions are in accordance with laws of England.